Online privacy notice

1. Who we are 

PACT is a charity that supports children, young people, women and families. 

This website is operated by PACT. We are a data controller, which means we decide how and why your personal data is used. 

2. Who this notice applies to 

This notice applies to people who use our website, including: 

  • Service users  
  • Supporters 
  • Fundraisers  
  • Customers (for example, people purchasing services or attending events)  
  • Suppliers contacting us  
  • Children (where information is provided through services or forms)  
  • People applying for jobs with PACT 

3. What personal data we collect 

3.1 Information you give us 

We may collect: 

  • Name and contact details  
  • Information provided in forms or enquiries  
  • Donation details  
  • Event or fundraising information  
  • Messages you send to us  

3.2 Information collected automatically 

When you use our website, we may collect: 

  • IP address  
  • Pages visited  
  • Time spent on the website  
  • Device and browser information  

3.3 Children’s data 

We may collect limited information about children where: 

  • A parent or professional provides it  
  • It is needed to deliver services  
  • We take extra care when handling children’s data. 

4. How we use your data 

We use your data in the following ways: 

4.1 Responding to enquiries 

We use your data to: 

  • Reply to your questions  
  • Provide information about services  

Legal basis: Legitimate interests and consent 

4.2 Providing services 

We use your data to: 

  • Manage access to services  
  • Support service users and families  

Legal basis: Public task and legitimate interests 

4.3 Donations and fundraising 

We use your data to: 

  • Process donations  
  • Manage fundraising activities  
  • Contact you about fundraising (if you agree)  

Legal basis: Contract, legitimate interests, and consent 

4.4 Marketing and communications 

We may send you information about: 

  • Events  
  • Fundraising campaigns  
  • News and updates  

We only do this if you have agreed. 

Legal basis: Consent 

4.5 Website improvement and analytics 

We use data to: 

  • Understand how people use our website  
  • Improve content and services  

Legal basis: Legitimate interests and consent (for cookies where required) 

4.6 Security and fraud prevention 

We use data to: 

  • Keep our website secure  
  • Prevent fraud or misuse  

Legal basis: Legitimate interests and legal obligation 

5. Cookies and tracking 

We use cookies to: 

  • Make the website work properly  
  • Understand how it is used  
  • Improve your experience  

You can control cookies through your browser settings. 

6. Who we share your data with 

We only share your data when necessary. 

This may include: 

  • Payment providers (for donations)  
  • Website and IT providers  
  • Analytics providers  
  • Email and marketing platforms  
  • Professional advisers  
  • Regulators or authorities (where required by law)  

We do not sell your data. 

7. Safeguarding 

We may share your data without consent if: 

  • A child or vulnerable person is at risk  
  • We are required by law  

8. How we keep your data safe 

We protect your data by: 

  • Using secure servers and systems  
  • Limiting access to authorised staff  
  • Using trusted third-party providers  

9. How long we keep your data 

We keep your data only as long as needed. 

Type of Data Retention Period What Happens Next 
Website enquiries Up to 2 years Securely deleted 
Donation records 6 years (legal requirement) Securely deleted 
Fundraising data Up to 6 years Securely deleted 
Marketing preferences Until you withdraw consent Updated or deleted 
Website analytics data Short-term or anonymised Used for reporting only 

10. International transfers 

Your data is stored in the UK or European Economic Area (EEA). If data is transferred outside these areas, we ensure appropriate safeguards are in place. 

11. Your rights 

You have rights under data protection law: 

  • To know how your data is used  
  • To access your data  
  • To correct inaccurate data  
  • To request deletion (in some cases)  
  • To object to how your data is used  

12. Contact us 

If you have questions or want to use your rights: 

Email: dataprotection@pactcharity.org 
Address: PACT Head Office, 7 Southern Court, South Street, Reading RG1 4QS 
Phone: 0300 456 4800 

13. Complaints 

You can complain to the Information Commissioner’s Office (ICO): 

Website: https://ico.org.uk 
Phone: 0303 123 1113 

Individual privacy notices for each of our service areas area also available. Please use the links below to view our privacy notices for the following services:

Do you need extra help?

If you would like this notice in another format (for example: audio, large print, braille) please contact us.